The CharterHouse Guarantee of Satisfaction

CharterHouse stands behinds the quality of its products and service. If you are not 100% satisfied with your purchase from us, simply contact Customer Care within 30 days from the date you receive it (or the date it was scheduled to arrive) and we will refund the full price of the product(s) in question, excluding postage and processing costs.

Indeed, CharterHouse takes great pride in its commitment to customer satisfaction. However, certain circumstances are beyond our control. Please note that we cannot be responsible for:

Spelling, punctuation or grammatical errors made by the customer.

Inferior quality or low-resolution of uploaded images.

Design errors introduced by the customer in the document creation process.

Errors in user-selected options such as choice of finish, quantity or product type.

Please preview your designs carefully and correct any mistakes prior to placing your order. In an effort to keep costs down and pass substantial savings along to our customers, CharterHouse does not proof documents created by its customers prior to processing.

Thank you.


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