From time-to-time CharterHouse may give you the opportunity to participate in contests or surveys on our website. If you participate, we will request certain personally identifiable information from you. Participation in these surveys or contests is completely voluntary and you therefore have a choice whether or not to disclose this information.
Information About Your Transactions With Us: In addition, we collect your order information and purchase and payment history.
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Cookies and Similar Files:
Our website uses “cookies” and files that are similar to cookies. Cookies are alphanumeric identifiers created by your browser at our request and stored in an approved and standardized place on your computer. By transferring these cookies, CharterHouse assigns you a unique customer code and record locater. Information about your activity on our website can then be included in your customer record, which is stored within the CharterHouse firewall. When you visit or return to our website, we read the cookie to identify you as one of our customers and help recall orders or preferences you have selected. The cookie also enables us to recall your past activities, post your account data, and tailor site elements and special offers to you. No personally identifiable information about you is stored on the cookie.
Most Web browsers accept cookies by default, but allow users to reject cookies by changing the browser preferences. If you have set up your browser to reject cookies, some aspects of our website, including our Shopping Cart, will not work properly.
If you have Macromedia Flash installed on your computer, we will also use a file called a Flash Object to store your unique customer code and record locater on your computer. Unless deactivated by you, the Flash Object provides us with a backup method for recognizing you in the event that we are unable to identify your cookies.
This Privacy Policy covers the use of cookies and similar files by CharterHouse only and does not cover the use of cookies and similar files by any third party advertisers or websites linked to the CharterHouse website.
We use the information that we collect about you to maintain, improve, and administer our website, operate our business, provide products and services that you request, administer your account, inform you about products and services that might be of interest to you, and personalize your online experience.
We may also disclose information we collect about you in other circumstances as required or permitted by law. For example, CharterHouse reserves the right to disclose personally identifiable information, including account information, when we believe such disclosure is appropriate to cooperate with an investigation of activities claimed to be unlawful, to enforce our Terms of Use, or to protect the rights or property of CharterHouse or others. In addition, it is possible that in the future another company may acquire CharterHouse or its assets. It is also possible that CharterHouse may partner with or purchase another company to continue to do business as a combined entity. In the event that this occurs, it is possible that our customer information may be transferred to the new business entity as one of CharterHouse’s assets. In such an event, we will update this policy to reflect any change in ownership or control of your personal information.
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Communications from CharterHouse
If you do not want to receive e-mails from CharterHouse about products and services that may be of interest to you, simply indicate this preference by removing the applicable check mark during registration. If you wish to change your preference after you have registered, you can do so by logging into “My Account,” selecting “Account Update, and updating your preference. You may also request to be added to our Do-Not-E-Mail list, Do-Not-Call list, and/or our Do-Not-Mail list by writing to the address below and indicating your preferences. Please be sure to provide your exact name, e-mail address, mailing address and telephone number(s) and the list or lists you would like to be included on (Do-Not-E-mail, Do-Not-Call, and/or Do-Not-Mail). Even if you choose to be placed on one of these lists, we may still communicate with you using any of these methods regarding your use of our website, your orders or your account.
Deactivation of Your Account. You may also request deactivation of your CharterHouse account by contacting Customer Care at 519-453-2471 or by writing to the address below and requesting account deactivation. Please note that some information may remain in our archived records after your account has been deactivated.
CharterHouse Address for Written Requests. If you choose to indicate your preferences by mail, please be sure to include your exact name, mailing address, telephone number and specific preferences and send your written requests to the following address
Charterhouse
Printing Services LTD.
383 Sovereign Road
London, Ontario
Canada
N6M 1A3
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Website Security:
We maintain physical, electronic, and procedural safeguards designed to help us protect your nonpublic personal information. For example, we use Secure Socket Layer (SSL) technology to encrypt your credit card information when you purchase products through our website. When you establish an account at CharterHouse, you choose a password to help protect your account information. A password is only as strong as you make it: you should select a unique password and keep it safe. You may change the password as often as you wish by going to “My Account” and selecting "Account Update."
CharterHouse authorizes only those persons who need to know personal information to administer your account, to provide or inform you about products and services, or to maintain, improve or administer our website to access your personal information.
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Changes to this Privacy Policy:
This Privacy Policy was last modified on January 3, 2008. CharterHouse may revise this policy from time to time by posting a revised policy on our website. We reserve the right to modify this privacy statement at any time, so please review it frequently.
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Problems Signing In
Our sign-in process is designed to help protect your privacy. If you have trouble signing in to our website, please ensure that you are using your registered e-mail address and/or correct password. If you are using your registered e-mail address and correct password, and you continue to have trouble signing in to our site, please contact Customer Care.
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